WoodyBugz – Cancellation, Returns, Refund & Exchange Policy

Last updated: 29 September 2025

Thank you for shopping at WoodyBugz (woodybugz.com). We make wooden toys and articles with care, and customer satisfaction is important to us. This policy explains how cancellations, returns, exchanges and refunds are handled. Please read it before placing an order.

1. Contact & Quick Info

2. Order Cancellation

• You may cancel an order before it is shipped. To cancel, contact us at support@woodybugz.com with your order number.
• If the order has already been dispatched, cancellation is not possible; you can instead follow the return process after delivery (if eligible).
• Customized or personalized items (e.g., engraved or specially packaged items) may only be cancelled before production starts; once production begins cancellation may not be accepted.

3. Returns & Exchange — Eligibility

We accept returns and exchanges for eligible items within 14 days from the date of delivery. To be eligible:

• The product must be unused, in the same condition as received, and in its original packaging.
• All tags, manuals, accessories and invoice must be included with the returned product.
• Proof of purchase (order number / invoice) must be supplied.
• For defects or damage, please provide clear photos or a short video showing the issue.

Items returned that do not meet the above criteria may be sent back to the customer or may receive a partial refund after inspection.

4. Non-Returnable / Non-Exchangeable Items

• Customized / personalized items (once production has started)
• Sale or clearance items marked “final sale” (unless faulty)
• Items with safety or hygiene seals that have been broken (where applicable)

5. How to Initiate a Return or Exchange

1. Email support@woodybugz.com with your order number, the item(s) you want to return/exchange, reason, and photos (if applicable).
2. We will review your request and, if eligible, provide return instructions and a return authorization.
3. Pack the item securely in its original packaging and ship to the address provided. Keep the courier tracking number until the return is complete.
4. After we receive and inspect the item, we will process an exchange or refund as described below.

6. Damaged, Defective or Wrong Items

If you receive an item that is damaged, defective or not what you ordered, please notify us within 3 days of delivery with photos/videos. We may request an unboxing video for validation. For such cases we will:

• Arrange a free return pickup (where possible) or provide a prepaid return label; and
• Replace the item at no extra cost. If a replacement is unavailable, we will offer a full refund or store credit, based on your preference.

7. Shipping Costs & Who Pays

• If the return/exchange is due to our error (damaged, wrong item, defective), we will cover return shipping charges.
• If you are returning items for a change of mind, the return shipping cost is your responsibility unless we have provided a prepaid return label.
• Original shipping charges (paid at the time of order) are non-refundable unless the return is due to our error.

8. Refunds — How & When

• Refunds are made to the original payment method (credit/debit card, UPI, bank transfer, etc.) unless otherwise agreed.
• Once we receive and inspect the returned item, approved refunds are processed within 5–10 business days. It may take additional time for your bank or payment provider to show the refund in your account.
• We may deduct a handling or restocking fee (e.g. for returned items not in original condition) — 20% of product price will be communicated before the refund is issued.

9. Exchanges & Price Differences

• Exchanges for the same product or a different variant are allowed subject to availability.
• If the exchanged item is of higher value, you will pay the difference. If it is lower value, we will refund the difference after inspection.
• Additional shipping charges for exchanges may apply depending on the reason for exchange.

10. Late / Missing Refunds

If you haven’t received your refund within the expected time:

1. Check your bank or card statement;
2. Contact your payment provider (sometimes refunds are delayed by banks);
3. If you still have an issue, email us at support@woodybugz.com and we will investigate.

11. Disputes & Escalation

If you are not satisfied with the outcome, please contact us and we will escalate the issue to our grievance officer. We follow applicable consumer protection rules and will cooperate to resolve disputes promptly.

12. How This Relates To Law & Platforms

We follow common e-commerce best practices and applicable Indian rules for e-commerce and consumer protection. For marketplace and platform-specific listings we may also comply with the platform’s return policies where required. Please note consumer protection rules in India require transparent return, refund and exchange information and timely refunds for valid claims.

13. Changes to This Policy

We reserve the right to change or update this policy at any time. Changes will be posted on this page with an updated “Last updated” date.

14. Need Help?

If you have any questions about returns, refunds or exchanges, please contact us: support@woodybugz.com. We aim to respond within 48 hours on business days.